How we collect, use, and protect your information.
askflorence ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the askflorence platform. By using the Service, you consent to the practices described in this policy.
Account information: When you register, we collect your email address, name, and password (stored as a hashed value). Organisation accounts may also provide organisation name and contact details.
Usage data: We collect information about how you interact with the Service, including pages visited, searches performed, recalls viewed, and features used.
Inventory data: If you use inventory matching features, we store the product and inventory data you upload or enter.
Community submissions: Any safety reports or community content you submit are stored and may be visible to other users.
API usage: We log API requests associated with your API keys, including timestamps, endpoints accessed, and response codes.
Communications: If you contact us or submit a form, we retain the content of that communication.
Technical data: We collect standard server logs including IP addresses, browser type, and device information.
We do not sell your personal information to third parties.
We send emails for account verification, security alerts, recall notifications, and product updates. You may unsubscribe from marketing communications at any time. Transactional emails (security, account, alerts you have explicitly enabled) cannot be opted out of while your account is active.
If you enable browser push notifications, we store a push subscription token associated with your account. You can revoke this at any time from your account settings or browser settings. We use this only to deliver recall alerts you have subscribed to.
We do not sell, rent, or trade your personal data. We may share information in the following limited circumstances:
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as audit logs). Anonymised usage data may be retained indefinitely.
We implement industry-standard security measures including password hashing, HTTPS encryption, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication where available.
We use session cookies to maintain your login state. We do not use third-party advertising or tracking cookies. You may configure your browser to reject cookies, but this may affect the functionality of the Service.
The Service is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Depending on your jurisdiction, you may have rights including:
To exercise any of these rights, please contact us via the Contact page. We will respond within 30 days.
askflorence aggregates recall data from public government sources (FDA, CPSC, USDA). This data is in the public domain. We are not responsible for the privacy practices of these external agencies.
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The updated policy will be effective from the date it is posted. Continued use of the Service constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us via the Contact page.